Meet PhysiciansTrust AI

Our Why

We started PhysiciansTrust AI because we were tired of watching independent practices and clinics that care deeply for their communities get squeezed out of the system. While giant payors and health systems rolled out AI tools to deny claims faster and delay payments longer, independent practices were left drowning in paperwork, fighting for every reimbursement dollar, and burning out their teams just trying to keep the doors open.

We saw nurse practitioners forced to spend hours on the phone chasing authorizations. We saw front desks overwhelmed with no-show reschedules and endless billing calls, while patients waited longer for care. All while billion-dollar systems used AI to work against them.

We knew there had to be a different way.

PhysiciansTrust AI was founded to give independent practices their own AI advantage—AI that works for you, not against you. AI agents that handle your calls, reminders, billing follow-ups, and patient engagement tasks so your team can focus on care, not chaos. Because independent practices deserve the same technology firepower as the giants, without losing what makes you independent.

That’s why we’re here. To help you reclaim your time, protect your revenue, and continue doing what you do best: caring for patients.

Our Vision

A future where every independent healthcare practice has the technology, capacity, and freedom to thrive without sacrificing the human connection at the heart of patient care.

Our Mission

Empowering independent practices to thrive by automating administrative burdens with reliable, trained AI agents that operate as a seamless extension of your team so you can focus on delivering exceptional care while we handle the rest.

Our Executive Team

  • Edward Fields founded Physician Trust AI with a vision of developing intelligent healthcare solutions that support professionals, strengthen patient relationships, and contribute to healthier communities. His leadership centers on responsible innovation, community wellness, and the belief that technology should expand the ability of healthcare organizations to serve people—not distance providers from the individuals who depend on them.

  • Kelly Rolland leads Physician Trust AI’s revenue strategy, enterprise growth, commercial development, and strategic market expansion. She is responsible for building relationships that extend the company’s reach while ensuring its growth strategy remains aligned with customer value, provider needs, and long-term healthcare impact.

  • Jason Merkoski leads Physician Trust AI’s technology strategy, artificial intelligence architecture, platform development, and product innovation. An internationally recognized technology innovator, entrepreneur, author, and one of the principal architects behind Amazon’s Kindle platform, Merkoski helped revolutionize digital reading for millions of people around the world. With decades of experience leading software development, emerging technologies, product innovation, and artificial intelligence initiatives, he now directs Physician Trust AI’s technology vision, ensuring the company’s platform delivers secure, scalable, and intelligent solutions that empower healthcare professionals.

  • Miranda Charles leads the company’s hearing healthcare strategy, strategic partnerships, clinical engagement, provider collaboration, and industry development. Her career has focused on building high- performing organizations, advancing professional standards, creating influential partnerships, and developing initiatives that connect clinical excellence with sustainable business growth.

  • Kris Bernard leads Physician Trust AI’s Customer Success organization, overseeing customer onboarding, implementation, education, adoption, and long-term customer engagement.

    His leadership helps ensure every healthcare organization receives a seamless experience from implementation through continued success. Bernard and his team are dedicated to transforming innovative technology into measurable operational improvements while helping providers maximize the value of Physician Trust AI’s solutions.